03330 152 615

Dear Customer,

 

Our aim is always to provide an exceptionally high level of service. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame. If you have a complaint about any aspect of our service, then we would like to hear from you.

 

 The following procedure explains how we deal with complaints and our commitments to you.