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Complaints Policy

Dear Customer,

 

Our aim is always to provide an exceptionally high level of service. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame. If you have a complaint about any aspect of our service, then we would like to hear from you.

 

 The following procedure explains how we deal with complaints and our commitments to you.

  • Who controls my personal information?
    This notice tells you how Connection Technologies Ltd, as data controller, will deal with your personal and business information. Where Connection Technologies Ltd introduces you to a company outside the group, that company will tell you how your personal information will be used. This website is owned and operated by Connection Technologies Ltd and is intended for use by Business owners in the United Kingdom. You can ask for further information about our use of your personal information or complain about its use in the first instance, by contacting our Data Protection Officer at: Connection Technologies Limited Fareham Innovation Centre Merlin House, 4 Meteor Way, Fareham, Lee-on-the-Solent, PO13 9FU or by emailing the Data Protection Officer at sales@connection-technologies.co.uk You may also complain about it to the Office of the Information Commissioner (“ICO”).
  • What personal information will you collect about me?
    We will collect and process the personal information that you give us by phone, e-mail, filling in forms, including on our website, and when you report a problem with our website. We will also collect information you have volunteered to be in the public domain and other industry-wide sources. We will only collect personal information that we require to fulfil our contractual or legal requirements unless you consent to provide additional information. The type of personal and business information we will collect includes; basic business information (i.e. business name, business email, business contact number, business address, business services required), basic personal information (i.e. name, address and date of birth), occupation and financial details, and where you have requested other individuals be included in the arrangement, personal information about those individuals. We will collect Your IP address (a unique number which allows your computer to communicate with others on the internet) and user agent (device information) If you give us personal information on other individuals, this will be used to provide you with a quotation and/or contract of insurance and/or provision of financial services/b2b nonregulated products. You agree you have their permission to do so. Except where you are managing the contract on another's behalf, please ensure that the individual knows how their personal information will be used by Connection Technologies Ltd. More information about this can be found in the ‘How do you use my personal information’ section. From time to time, the information we request may change. If it does, it will be clear what we are requesting, and we only request information relevant to the product you are enquiring about.
  • How do you use my personal information?
    We and our selected third parties will only collect and use your business or personal information (i) where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services/b2b nonregulated products. that you have requested; (ii) to meet our legal or regulatory obligations; or (iii) for our "legitimate interests". It is in our legitimate interests to collect your business or personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest. Examples of the purposes for which we will collect and use your business and personal information are: to provide you with a quotation and/or contract of insurance; to introduce a provider based on the service you requested to identify you when you contact us; to make and receive payments; to obtain feedback on the service we provide to you; to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes; for fraud prevention and detection purposes. We will contact you to obtain consent prior to processing your personal information for any other purpose, including for the purposes of targeted marketing unless we already have consent to do so. As a business owner we may contact you regarding business related products and services which we believe may be of interest to you. We will also provide a method to opt out of these communications, should you wish too.
  • Direct Marketing
    If you request a quote using our service then as our customer, we would like to email you, or send you text messages, about similar related products, and services for which we think you might like quotes or information. Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we send such communications on the basis of the existing customer (soft opt-in) exemption. You will always be given an opportunity to opt out of such messages before we send them, and we will never send such messages if you have opted out: https://www.connection-technologies.co.uk/unsubscribe
  • Legitimate Interest
    We have a legitimate interest in processing your data in the following ways, because you have asked us to do it and it is also necessary to allow us to fulfil our contractual obligations to you. Connect you with relevant service providers; Calling you to confirm your details and requirements; To email you about similar products and services; You have the right to object to processing based on legitimate interests. In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interest’s assessment.
  • Who do you share my personal information with?
    Where necessary, we will share the personal information you gave us for the purposes of providing you with the goods and services you requested with the types of organisations described below: associated companies including reinsurers, suppliers, and service providers; introducers and professional advisers; regulatory and legal bodies; credit reference agencies; Or, to meet our legal or regulatory requirements, with the types of organisations described below: regulatory and legal bodies; central government or local councils; law enforcement bodies, including investigators; credit reference agencies; and other insurance companies. Were our business to be sold all your data would be transferred to the purchaser so that they could use it in the same way as we do now.
  • How do you transfer my personal information to other countries?
    We do not transfer your personal data outside the European Economic Area (EEA).
  • How long do you retain my personal information for?
    Your data will be retained in our systems for up to six years after we obtain it or six years after we pass you through to a Service Provider. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.
  • What are my data protection rights?
    You have several rights under the data protection laws, namely: to access your data (by way of a subject access request); to have your data rectified if it is inaccurate or incomplete; in certain circumstances, to have your data deleted or removed; in certain circumstances, to restrict the processing of your data; a right of data portability, namely to obtain and reuse your data for your own purposes across different services; to object to direct marketing; not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you; to claim compensation for damages caused by a breach of the data protection legislation. if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.
  • What happens if I fail to provide my personal information to you?
    If you do not provide us with your personal information, we will not be able to introduce you to an appropriate provider for the service you have requested.
  • Changes to our Privacy Policy
    Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
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